Payment & Delivery
· Which payment options do you accept?
We currently accept payments made by PayPal, Direct Bank Transfer and credit card (through Paypal Plus). Western Union payments are available by request.
· What is your bank information to pay by direct bank transfer?
The bank information will be provided in the order confirmation email. In case you lost it, please request the info via email again and mention your order date and name.
· I forgot to put my order number with my bank transfer. What can I do?
Please send us an email via email@example.com to make sure that we can match your payment to your order.
How long does the shipping take?
Germany: 2 days by DHL
Europe: 3-7 days by DHL
Outside EU: 7-45 days by Local Post
· Do you offer Express shipping?
Yes. You can book Express shipping and here ist he usual shipping time for this service:
Germany: 1 day by DHL / TNT / DPD / UPS
Europe: 1-2 days by DHL / TNT / DPD / UPS
World: 2-5 days by DHL / TNT / DPD / UPS
Do you notify me when my order has been posted?
Yes. We / the shipping couriers send shipping notifications by email.
· The shipping time is over and I still have not received my order. What can I do?
Please always refer to the shipping information that you receive by email once your order has been posted. We are not responsible for any delays caused by the shipping courier, but we will always be available to give you updates about your delivery.
· My tracking information does not work? Why?
Sometimes the tracking number needs 24-48h to show you a proper information. If your tracking information is invalid after 48h, you can contact us via firstname.lastname@example.org or +4917634618782 and we will take care o fit.
· The delivery failed and my order will be returned to you. What shall I do?
In this case, please contact us or wait until we contact you. The parcel will be shipped again, but please have a look at our Terms & Conditions to check if there are any additional costs for the second shipment of your order.