Refund policy

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends after 14 days from the day on which you or a third party named by you, who is not the carrier, acquires physical possession of the last goods.

To exercise your right of withdrawal, you must inform us [Born Originals GmbH, Oranienburger Straße 13, 26388 Wilhelmshaven, info@bornoriginals.com, +4944212099770] of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the expiry of the cancellation period.

Effects of cancellation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), without delay and in any case no later than 14 days from the day on which we were informed of your decision to withdraw from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately, at the latest within 14 days of the day on which you notify us of your withdrawal from this contract. The deadline is met if you return the goods before the 14-day period expires. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, Properties and functionality of the goods attributable to unnecessary handling.

For services

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends after 14 days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us [Born Originals GmbH, Oranienburger Straße 13, 26388 Wilhelmshaven, info@bornoriginals.com, +4944212099770] of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post).Fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the expiry of the cancellation period.
Effects of cancellation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), without delay and in any case no later than 14 days from the day on which we were informed of your decision to withdraw from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

If you requested the commencement of service provision during the withdrawal period, you must pay us an amount that is proportional to the service provided up to the time of notification of your withdrawal from this contract in relation to the full coverage of the contract.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are manufactured according to the consumer's specifications or are clearly personalized.
• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery.
• Contracts for the delivery of goods which, after delivery, are inseparably mixed with other items due to their nature.

Send exchanges and returns to:

BORN ORIGINALS GmbH
ORANIENBURGER STR 13
26388 WILHELMSHAVEN
DEUTSCHLAND

Keep your returns in undamaged condition.
Plesase do your best to keep the items in undamaged condition—they may be resold to other customers.

If delivery fails due to the customer, BORN ORIGINALS will charge the customer for the second shipment. The fee is the lowest possible shipping cost applicable to the customer's country.

International access

Customers accessing and using the website www.bornoriginals.com from outside germany are responsible for complying with loacl laws and regulations.

Disclaimer; limitation of liability; risk of loss
to the extent permitted by applicable law, we disclaim all express or implied warranties, including, bot not limited to implied warranties of merchantability and fitness for a particular purpose, non-infringemend of intellectuel property rights. This website may contain inaccuracies, errors, or typographical errors. We do not guarantuee that the content is error-free or uninterrupted.
To the extent permitted by law, we assume no liability for damages of any kind arising from the use of this website, including, but not limited to, indirect, incidental, punitive, exemplary, special, or consequential damages. To the extent permitted by applicable  law, our total liability to you for any damages (regarless of the basis of the action) shall not exceed the amount of fees you actually paid us during the actual month in question.

No provision on these terms and conditions shall be construed as a waiver of any statutory right of a consumer or any legal liability of Born Originals. Penalty, exemplary, special or consequential damages in relation to german consumers are excluded only the extent permitted by german law, and in no event shall the waivers, liability exclusions or limitations are excluded. 

The risk of loss and the risk of ownership for items purchases by you are transferred to you upon receipt.