Shipping & Returns

Standard Delivery:

Region	Shipping Time	Rate
Germany	1-3 days	Free
European Union	3-7 days	9,90 €

 

All Parcels are being shipped with tracking number. Tracking number will be sent by email.

The delivery of goods is carried out by shipping to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller's order processing shall be decisive. Deviating from this, if the payment method PayPal is selected, the delivery address deposited by the customer with PayPal at the time of payment shall be decisive.
 

Returns:

Free returns within Germany.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

To exercise the right to cancel, you must inform us (Born Originals GmbH, Oranienburger Straße 13, 26388 Wilhelmshaven, info@bornoriginals.com) of your decision to cancel this contract by email. You may use the attached cancellation form.

 

Return Label:

Germany: For orders from Germany you can use our return portal to create a return label.

International: Born Originals does not pay for return shipping.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. 

Effects of cancellation 

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

 

 

SEND EXCHANGES AND RETURNS TO:

BORN ORIGINALS GMBH
ORANIENBURGER STR 13
26388 WILHELMSHAVEN
GERMANY

Please find the full refund policies here.