Please note that your product can have a processing time which is stated right above the "add to cart" button on the product page.

The processing time needs to be added to the shipping time.

 

Standard Delivery:

Region

Shipping Time

Rate

Germany

1-3 days Free

European Union

3-7 days Free

Rest of World 

8-30 days Free


WORLDWIDE FREE SHIPPING (Standard Delivery Option)

All Parcels are being shipped with tracking number. Tracking number will be sent by email.


Express Delivery:

Region

Shipping Time

Rate

Germany

1 day 10 €

European Union

2-3 days 15 €

Rest of World

 2-6 days 30 €

 

The delivery of goods is carried out by shipping to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller's order processing shall be decisive. Deviating from this, if the payment method PayPal is selected, the delivery address deposited by the customer with PayPal at the time of payment shall be decisive.

If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This does not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstance that led to the impossibility of delivery, or if he was temporarily prevented from accepting the offered service, unless the seller had given him reasonable advance notice of the service.

Self-collection is not possible for logistical reasons.

 

Returns:

Free returns within Germany.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

To exercise the right to cancel, you must inform us [Born Originals GmbH, Oranienburger Straße 13, 26388 Wilhelmshaven, info@bornoriginals.com, +4944212099770] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. 

 

Return Label:

Germany: Please click here to create a return label for your order.

International: Born Originals does not pay for return shipping.

 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. 

Effects of cancellation 

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

For services 

Right to cancel 

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. 

To exercise the right to cancel, you must inform us [Born Originals GmbH, Oranienburger Straße 13, 26388 Wilhelmshaven, info@bornoriginals.com, +4944212099770] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e- mail). 

You may use the attached model cancellation form, but it is not obligatory. 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. 

Effects of cancellation 

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract. 

The right to cancel does not exist for the following contracts:

• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

SEND EXCHANGES AND RETURNS TO:

BORN ORIGINALS GmbH
ORANIENBURGER STR 13
26388 WILHELMSHAVEN
GERMANY

KEEPING YOUR RETURN IN UNDAMAGED CONDITION
PLEASE TRY YOUR BEST TO MAINTAIN ITEMS IN PRISTINE CONDITION - IT MAY BE RESOLD TO OTHER CUSTOMERS. 

IN CASE OF FAILED DELIVERY CAUSED BY THE CUSTOMER, BORN ORIGINALS WILL CHARGE THE CUSTOMER FOR THE SECOND SHIPMENT. THE AMOUNT OF CHARGE IS THE LOWEST POSSIBLE SHIPPING FEE THAT APPLIES FOR THE CUSTOMER'S COUNTRY.

INTERNATIONAL ACCESS
CUSTOMERS WHO ACCESS AND USE THE WWW.BORNORIGINALS.COM WEBSITE FROM OUTSIDE OF GERMANY ARE RESPONSIBLE FOR COMPLYING WITH THEIR LOCAL LAWS AND REGULATIONS.

DISCLAIMER; LIMITATION OF LIABILITY; RISK OF LOSS
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE ERROR FREE OR UNINTERRUPTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY.

NO PROVISIONS IN THESE TERMS AND CONDITIONS SHOULD BE CONSTRUED TO WAIVE ANY OR DISCLAIM ANY ESTABLISHED LEGAL RIGHT OF A CONSUMER OR ANY LEGAL RESPONSIBILITY OF BORN ORIGINALS ALL PROVISIONS OF THESE TERMS AND CONDITIONS, INCLUDING EXCULPATORY PROVISIONS DISCLAIMING LIABILITY FOR DAMAGES, INCLUDING INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES, ARE DISCLAIMED WITH RESPECT TO GERMAN CONSUMERS ONLY TO THE FULLEST EXTENT PERMITTED BY GERMAN LAW AND IN NO EVENT SHALL THE WAIVERS, DISCLAIMERS, OR LIMITATIONS.

THE RISK OF LOSS AND TITLE FOR ITEMS PURCHASED BY YOU PASS TO YOU UPON RECEIPT BY YOU.